Booking Confirmed!

Thank you for choosing Lotus Detailing! Please take a moment to review the information below before your appointment.

TECHNICIAN ARRIVAL:

Your assigned technician will text or call you before your appointment with an estimated arrival time.

BEFORE WE ARRIVE:

To help us get started as quickly as possible, please remove any personal belongings, valuables, child seats, or other items from the vehicle before we arrive. If you would like the areas underneath or behind child seats cleaned, please remove the child seats before your appointment. For liability reasons, our technicians cannot reinstall child safety seats. Please make sure your vehicle is accessible, unlocked, or that someone is available to meet the technician at the scheduled appointment time. Vehicle keys must also be available at the time of your appointment.

VEHICLE WALKTHROUGH:

When we arrive, your technician will go over the vehicle with you. If there are any specific areas you are concerned about, please point them out before the service begins. Your technician will also set expectations regarding stains, pet hair, odors, scratches, and any other concerns before beginning the service. If we believe a higher or lower level of service would be more appropriate for the condition of your vehicle, we will discuss that with you before getting started. If you would like to add any additional services during your appointment, we will be happy to accommodate them if time permits.

PAYMENT:

Payment is due upon completion of the service. We accept all major debit and credit cards, including Tap to Pay. We do not accept cash or checks.

WEATHER POLICY:

In the event of rain or severe weather, your appointment may need to be rescheduled depending on the conditions. If we need to reschedule due to weather, we will contact you to arrange a new appointment.

CANCELLATION & RESCHEDULING POLICY:

Cancellations or rescheduling requests made within 24 hours of your appointment may be subject to a fee of up to 50% of the scheduled service. Same-day cancellations or rescheduling will also be subject to this fee.

TIER 1 TRANSPORTATION FEE:

If you have scheduled a Tier 1 Detail, a transportation fee may apply depending on your location. If a transportation fee is required, we will update your appointment price after scheduling. If you would like to know the transportation fee before scheduling, please give us a call and we’ll be happy to let you know.

SPECIAL CIRCUMSTANCES:

If your vehicle has a pest infestation, we will not be able to perform the detail. Pest infestations must be addressed by a licensed pest control company before your appointment. If this is the case, we would be happy to refer you to a trusted pest control company before scheduling your detail.

If your vehicle contains any biohazard materials (including bodily fluids, mold, or other hazardous contamination) or has experienced any major spills, please contact us before your appointment to discuss the condition of the vehicle. These situations require special handling and may require additional charges or a different level of service. If any of these apply to your vehicle, please give us a call before your scheduled appointment.

We look forward to seeing you and taking care of your vehicle!

Questions before your appointment? Give us a call or Text at (407) 848-7194