Terms & Conditions

Our Terms, Conditions & Policies

1. Vehicle Condition I understand that detailing services may reveal pre-existing damage including scratches, dents, paint chips, stains, faded trim, cracked plastics, worn upholstery, or prior repair work. Lotus Detailing is not responsible for any pre-existing damage or conditions discovered during the detailing process. 2. Personal Belongings I understand that it is my responsibility to remove all valuables and personal belongings from the vehicle before service begins. Lotus Detailing is not responsible for lost, stolen, or damaged items left inside the vehicle. 3. Interior Stains & Odors While every effort will be made to improve the vehicle’s condition, some stains, odors, pet hair, sand, mold, smoke smells, or other contamination may not be completely removable. 4. Electrical & Mechanical Components I understand that older vehicles or vehicles with pre-existing issues may experience electrical or mechanical failures during or after detailing services. Lotus Detailing is not responsible for issues involving electronics, sensors, alarms, radios, batteries, window motors, seat motors, aftermarket accessories, or other components unless directly caused by gross negligence. 5. Engine Bay Cleaning If engine bay cleaning is requested, I acknowledge there are inherent risks associated with cleaning around electrical and mechanical engine components. Lotus Detailing is not responsible for pre-existing issues or failures resulting from engine bay cleaning unless caused by gross negligence. 5. Paint Correction & Exterior Restoration I understand that polishing, clay bar treatment, overspray removal, paint correction, bug removal, tar removal, or other exterior restoration services may expose prior damage, rock chips, touch-up work, thin paint, oxidation, or failing clear coat. Lotus Detailing is not responsible for issues related to weakened or previously damaged paint surfaces. 6. Ceramic Coatings & Protection Products I understand that ceramic coatings, waxes, sealants, and protection products require proper maintenance and that longevity may vary based on maintenance habits, weather conditions, and environmental exposure. No lifetime guarantee is provided unless stated in writing. 7. Biohazard & Excessive Condition Vehicles Vehicles containing excessive mold, bodily fluids, insects, animal waste, hazardous substances, or excessive debris may be subject to additional charges or refusal of service. 8. Satisfaction Policy Any concerns regarding service quality must be reported within 24 hours of service completion so Lotus Detailing has the opportunity to address the issue. Refunds are not guaranteed and Lotus Detailing reserves the right to correct any issues before refunds are considered. 9. Appointment & Cancellation Policy Appointment times are estimated and may vary due to weather, traffic, prior appointments, or vehicle condition. Cancellations or reschedules with insufficient notice may be subject to a cancellation fee. 10. Weather Conditions As a mobile detailing company, Lotus Detailing reserves the right to reschedule appointments due to rain, lightning, unsafe weather conditions, restricted access, or unsafe working environments. 11. Photo & Video Authorization I authorize Lotus Detailing to take photographs or videos of my vehicle before, during, and after service for documentation, training, insurance, and marketing purposes unless otherwise requested in writing. 12. Limitation of Liability I agree that Lotus Detailing’s liability for any claim related to services performed shall be limited to the amount paid for the specific service provided. 13. Release of Liability I voluntarily release and hold harmless Lotus Detailing, its owners, employees, contractors, and affiliates from any liability, damages, losses, or claims arising from services performed except in cases of gross negligence or intentional misconduct. Authorization I certify that I am the owner of the vehicle or authorized by the owner to approve detailing services and sign this agreement.